EK-HRM

Help & Support

Welcome to EK-HRM! EK-HRM is a Human Resource Management System designed to help organisations manage employees, attendance, leave, payroll, and other HR activities in one place.

We're here to help you resolve issues and make your experience with EK-HRM easier.

1. How do I log in to EK-HRM?

Use the login credentials provided by your organisation. If you cannot log in, verify your credentials or contact your company's HR administrator.

2. I forgot my password. What should I do?

Use the Forgot Password option, if available, to reset your password. If you cannot reset it, contact your organisation's administrator or the designated support team.

3. Why can't I check in or check out?

Attendance may depend on your assigned office location, device registration, location permissions, and settings configured by your organisation.

• Make sure location services are enabled on your device.
• Check that EK-HRM has the required location permissions.
• Confirm that your internet connection is working.
• Make sure you are within the permitted attendance location, if location restrictions apply.

If the issue continues, contact your HR administrator.

4. Why is face verification failing?

Make sure your face is clearly visible, lighting is sufficient, and the camera is working correctly. Follow the on-screen verification instructions. If verification repeatedly fails, contact your HR administrator or support team.

5. Can I use EK-HRM on another device?

Your organisation may restrict attendance access to one registered device. If you change your phone, contact your administrator and follow the device-change approval process.

6. What should I do if my attendance is incorrect?

Contact your HR administrator and provide the date and details of the issue. Corrections are handled according to your organisation's attendance policy and the permissions available in EK-HRM.

7. How can I apply for leave?

If leave management is enabled, open the Leave Management section, select the applicable leave type, enter the dates and required details, and submit your request. You can check its status in the application.

8. Where can I view my salary details?

If payroll features are enabled, open the Payroll or Salary section to view the information available to your account. For missing or incorrect salary information, contact your HR or payroll department.

9. How do I report a technical problem?

Use the Report an Issue option, if available, or contact the support team using the details below. Include a description of the issue, when it occurred, your device model, and a screenshot if appropriate. Never include your password or authentication codes.